GENERATIONS HAIR SALON - BOOKING TERMS AND CONDITIONS

Effective: August 2026 | Annual review - next due August 2027

Fuggle Generations Pty Ltd | ABN 71 698 910 691 | Shop 7, 1-11 Alison Road, Wyong NSW 2259

These Booking Terms and Conditions govern all appointments made with Generations Hair Salon (Fuggle Generations Pty Ltd, ABN 71 698 910 691), trading at Shop 7, 1-11 Alison Road, Wyong NSW 2259. By making a booking you agree to these terms.

1. Deposits

1.1 When a Deposit is Required

A deposit is required to secure the following appointments:

  • All colour services - tint, foils, balayage, colour corrections

  • All keratin and chemical treatment services

  • All extension services

  • Bridal bookings (trial and wedding day)

  • Group and formal bookings of 3 or more people

  • Any appointment of 2 hours or more

1.2 Deposit Amounts

  • Standard appointments: 20% of the total estimated service value

  • Bridal and group formal bookings: 50% of the total estimated service value

1.3 Payment of Deposit

Deposits are collected at the time of booking via our online booking system or by arrangement in salon. Your deposit is deducted from the balance due at your appointment.

1.4 Deposit Refunds

Deposits are non-refundable where a cancellation is made within the required notice period, or where you do not attend. Deposits will be refunded in full where sufficient notice is given (see clause 2), or where the appointment is cancelled by Generations Hair Salon.

2. Cancellations

2.1 Notice Required

  • Standard appointments: minimum 24 hours notice before your scheduled appointment time

  • Bridal and group bookings (3 or more people): minimum 72 hours notice

2.2 How to Cancel

Please cancel by contacting us at info@generationshair.com.au or 02 4390 5260, or via the cancellation link in your booking confirmation. Cancellations via social media are not accepted.

2.3 Late Cancellations — Within the Notice Period

If you cancel within the required notice period, your deposit will be forfeited.

2.4 Cancellations With Sufficient Notice

If you cancel with sufficient notice, your deposit will be credited to a future appointment or refunded in full.

2.5 Cancellation by Generations Hair Salon

If we need to cancel your appointment, we will contact you as soon as possible and offer an alternative time or a full refund of your deposit.

3. No-Shows

If you do not attend your appointment without prior notice, your deposit will be forfeited in full. Repeated no-shows may result in full prepayment being required for future bookings.

4. Late Arrivals

A 15-minute grace period applies to all appointments.

Arrival more than 15 minutes late may result in your appointment being shortened or rescheduled at the stylist's discretion.

If your appointment is shortened due to late arrival, the full service price may still apply.

If your appointment must be rescheduled due to late arrival and insufficient notice was given, your deposit may be forfeited.

5. Patch Testing

A patch test is strongly recommended for all new colour clients and for any client who has not had a colour service at Generations Hair Salon within the previous 12 months. Please refer to our Patch Test Policy. By booking a colour service, you confirm you have read and understood our Patch Test Policy.

6. Pricing

All prices are 'from' prices confirmed at consultation based on hair length, thickness, condition, and service complexity. All prices are inclusive of GST. Please refer to our Pricing Disclaimer for full details.

7. Right to Refuse Service

We reserve the right to refuse or discontinue a service where the condition of your hair makes it unsafe, a patch test has not been completed, you are under the influence of alcohol or drugs, or behaviour is abusive toward staff or other clients.

8. Children in the Salon

For the safety and comfort of all clients, children not receiving a service should not be brought into the salon unless discussed with us in advance.

9. Personal Property

Generations Hair Salon accepts no responsibility for loss or damage to personal property brought into the salon.

10. Photography and Social Media

With your permission, we may photograph your finished style for our social media and website. We will always ask your consent before taking or sharing any photograph.

11. Complaints

Please contact us within 7 days of your appointment if you have any concern at info@generationshair.com.au or 02 4390 5260. We are committed to resolving all concerns promptly.

12. Governing Law

These terms are governed by the laws of New South Wales, Australia. Nothing in these terms limits your rights under the Australian Consumer Law.

Document: Booking Terms and Conditions | Generations Hair Salon | Fuggle Generations Pty Ltd | ABN 71 698 910 691 | Effective August 2026