All Policies
LEGAL ENTITY
Fuggle Generations Pty Ltd
TRADING NAME
Generations Hair Salon
ABN
71 698 910 691
ADDRESS
Shop 7, 1–11 Alison Road, Wyong NSW 2259
EMAIL
info@generationshair.com.au
GOVERNING LAW
New South Wales, Australia
BOOKING + SERVICES
Booking Terms and Conditions
Governs all appointments made with Generations Hair Salon - online, by phone,
or in person. Covers deposits, cancellations, no-shows, late arrivals, and your rights as a client.
Patch Test Policy
For all new colour clients and returning clients who have not had a colour service at Generations Hair within the previous 12 months. To be completed 48 hours before any chemical service. Mandatory unless waiver signed
Pricing Disclaimer
All prices shown are 'from' prices for our senior stylist, confirmed at consultation. Explains how pricing varies, what surcharges may apply, and our no-discounting policy.
PRODUCTS + SERVICES + SHOP
Refund and Returns Policy
Applies to all retail product purchases and service transactions. Covers your rights under Australian Consumer Law, our product return conditions, service adjustment process, and how to make a complaint.
Gift Voucher Terms and Conditions
Applies to all gift vouchers issued by Generations Hair Salon - digital and physical. Covers purchase, redemption, expiry, non-refundable policy, lost or stolen vouchers, and interaction with our booking deposit policy.
Shipping Policy
Applies to all Australia-wide shipping via Australia Post. Flat rate $9.95 per order - free on orders over a specified amount. Click + collect available from our Wyong salon at no charge, ready same or next business day.
WEBSITE
Website Terms and Conditions
Governs your use of generationshair.com.au. Covers permitted use, intellectual property ownership, website accuracy, third-party links, limitation of liability, and governing law.
PRIVACY + DATA
Privacy Policy
How we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Covers client records, colour notes, marketing consent, and your rights.
Cookie Policy
Explains how we use cookies and tracking technologies on generationshair.com.au - including Google Analytics, Meta Pixel, Squarespace analytics, and third-party platform cookies. Covers how to manage your preferences.
Photography and Social Media Consent Policy
How we handle photography of clients and the use of client images on Instagram, Facebook, and our website. We will never photograph or share your image without your explicit consent.
BRIDAL + EVENTS
Bridal Booking Terms and Conditions
Applies to all bridal bookings - including trials, wedding day appointments, and bridal party services. Covers the trial requirement, 50% deposit, cancellation tiers, postponements, mobile service, and changes to party numbers.
Group and Formal Booking Terms and Conditions
Applies to group bookings of 3 or more people - including Year 10 and 12 school formals, hens parties, and event groups. Covers the enquiry process, 50% deposit, group discount eligibility, individual no-shows, and the group organiser's responsibilities.