GENERATIONS HAIR SALON - SHIPPING POLICY
Fuggle Generations Pty Ltd | ABN 71 698 910 691 | Trading as Generations Hair Salon
Shop 7, 1-11 Alison Road, Wyong NSW 2259 | generationshair.com.au | info@generationshair.com.au
Effective: August 2026 | Annual review: August 2027
This Shipping Policy applies to all retail product purchases made through the Generations Hair Salon online shop at generationshair.com.au, operated by Fuggle Generations Pty Ltd (ABN 71 698 910 691), trading as Generations Hair Salon.
1. DELIVERY OPTIONS
1.1 Standard Shipping - Australia Post
We ship Australia-wide via Australia Post standard delivery. We do NOT ship internationally.
Flat rate: $9.95 per order, regardless of order size or weight.
Free shipping: Orders with a product subtotal of $60.00 or more qualify for free standard shipping. The free shipping threshold is calculated on the product subtotal before any gift voucher or promotional credits are applied.
Estimated delivery timeframes:
NSW (metropolitan and regional): 2-5 business days
VIC, QLD, SA, ACT: 3-6 business days
WA, NT, TAS: 5-10 business days
Delivery timeframes are estimates provided by Australia Post and are not guaranteed. Delays may occur during peak periods, public holidays, or due to circumstances outside our control.
1.2 Click + Collect — In Salon
Orders may be collected in person at no charge from our salon at:
Shop 7, 1-11 Alison Road, Wyong NSW 2259
Click + collect orders are typically ready for collection the same business day or the next business day, depending on when the order is placed. We will notify you by email when your order is ready for collection.
Collection hours:
Tuesday: 9:00am - 9:00pm
Wednesday: 9:00am - 5:00pm
Thursday: 9:00am - 9:00pm
Friday: 9:00am - 5:00pm
Saturday: 8:00am - 3:00pm
Please do not attend the salon to collect your order until you have received a collection-ready notification. Orders not collected within 14 days of the collection-ready notification may be cancelled and refunded.
2. ORDER PROCESSING
2.1 Processing Timeframes
Orders are processed on business days (Tuesday to Saturday). Orders placed outside trading hours, on public holidays, or on Sundays will be processed on the next available business day.
2.2 Order Confirmation
You will receive an order confirmation email when your order is placed. For shipped orders, you will receive a dispatch notification with your Australia Post tracking number when your order has been sent. For click + collect orders, you will receive a separate notification when your order is ready for collection.
2.3 Dispatch Timeframe
We aim to dispatch all in-stock orders within 1-2 business days of receiving payment. If an item is out of stock or subject to delay, we will contact you by email to advise and offer an alternative or refund.
3. SHIPPING ADDRESS
3.1 Accuracy of Address
Please ensure your shipping address is correct at the time of ordering. We are unable to redirect orders once they have been dispatched. Generations Hair Salon accepts no responsibility for orders delivered to an incorrect address provided at the time of purchase.
3.2 PO Boxes
We are able to ship to PO Boxes via Australia Post standard delivery.
3.3 International Shipping
We do not currently ship outside of Australia. All orders must be delivered to an Australian address.
4. TRACKING YOUR ORDER
A tracking number will be provided in your dispatch notification email for all shipped orders. You can track your order at auspost.com.au using the tracking number provided. Please allow up to 24 hours after dispatch for your tracking information to become active.
5. FAILED DELIVERY
If Australia Post is unable to deliver your order, they will leave a card with instructions for collection from your local post office or arrange redelivery. Uncollected parcels will be returned to sender after the period specified by Australia Post.
If an order is returned to us due to a failed or unclaimed delivery, we will contact you to arrange redelivery at your cost, or issue a refund of the product value less the original shipping charge.
6. DAMAGED OR LOST IN TRANSIT
6.1 Damaged Orders
If your order arrives damaged, please contact us within 48 hours of receipt at info@generationshair.com.au with your order number and photographs of the damage. We will arrange a replacement or refund at our discretion.
6.2 Lost Orders
If your tracking information shows your order has been delivered but you have not received it, please contact us at info@generationshair.com.au. We will lodge an enquiry with Australia Post on your behalf. Please allow up to 5 business days for Australia Post to investigate before a resolution is offered.
Generations Hair Salon is not responsible for orders that are lost or stolen after confirmed delivery.
7. RETURNS AND REFUNDS
Returns, exchanges, and refunds on retail products are governed by our Refund and Returns Policy, available at generationshair.com.au. Please read our Refund and Returns Policy before placing an order.
In summary:
Unopened products in original condition may be returned within 14 days of purchase for exchange or credit note.
Opened products are not returnable unless faulty.
Faulty products are covered by the Australian Consumer Law.
To initiate a return, please contact us at info@generationshair.com.au before returning any item.
8. GIFT VOUCHERS
Gift vouchers purchased through our online shop are delivered digitally by email and are not subject to this Shipping Policy. Physical gift cards are available for collection in salon only. Please refer to our Gift Voucher Terms and Conditions for full details.
9. CONTACT US
For any questions about your order or delivery, please contact us:
Email: info@generationshair.com.au
Phone: 02 4390 5260
Address: Shop 7, 1-11 Alison Road, Wyong NSW 2259
We aim to respond to all order enquiries within 1 business day.
10. AUSTRALIAN CONSUMER LAW
Nothing in this Shipping Policy limits your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
Document: Shipping Policy | Generations Hair Salon | Fuggle Generations Pty Ltd | ABN 71 698 910 691 | Effective August 2026